Customer Care

Point One Media is committed to providing excellent customer service.

Our diverse team includes designers, programmers, customer service reps, account managers, marketing consultants, writers, and editors. There is always someone in our office who will be available to assist you, whether you are looking for technical assistance, e-mail troubleshooting, an update to your website, or ways to improve your website's performance.

Office Hours

We are here to assist you from Mon. to Fri. from 8:30 am to 4:30 pm Western Pacific time.

Please note that our office is closed on all major holidays.

Reach us by phone toll-free at (877) 755-2762 or at our local number (250) 755-1522.

To reach us outside of business hours, email to support@pointonemedia.com.

Technical Support

For technical support regarding websites and email hosted by Point One Media, please contact our Technical Division toll-free at (877) 755-2762, or email support@pointonemedia.com.

Pay An Invoice

If you would like to pay an invoice by credit card, please click here.

To reach us through regular mail, our shipping address is:

Point One Media
PO Box 11, Station A
Nanaimo, BC
V9R 5K4 Canada